Privacy Policy

Ripe Hosts Ltd
(Brands: Ripe Hosts & Haghost)
13 The Limes, Sunderland, SR2 7BP
Company Number: 12698587
Email: support@ripehosts.com

Last Updated: 25 May 2026

1. Introduction

Ripe Hosts Ltd ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services, including streaming hosting, reseller hosting, domain registration, and related services.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, postal address, phone number, and company details when you register for an account or contact us.
  • Account Information: Username, password, billing information, and service preferences.
  • Technical Data: IP address, browser type, device information, operating system, and usage data.
  • Server & Hosting Data: Log files, bandwidth usage, resource consumption, and data related to websites or streams hosted on our servers.
  • Domain Registration Data: WHOIS information required for domain registration.
  • Payment Information: We do not store full credit card details. Payments are processed securely through third-party payment processors.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process payments and manage your account
  • Communicate with you about your account, services, and support requests
  • Monitor and prevent abuse, fraud, and illegal activity
  • Comply with legal obligations (including domain registration requirements)
  • Send important service notifications and updates

4. Legal Basis for Processing

We process your personal data on the following legal bases: performance of a contract, legitimate interests, legal obligations, and consent (where applicable).

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and for security purposes. You can control cookies through your browser settings.

6. Data Sharing and Disclosure

We may share your information with service providers, domain registries, and law enforcement when legally required. We do not sell your personal information.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

8. Your Data Protection Rights

Depending on your location, you may have the right to access, correct, delete, or restrict your personal data. To exercise these rights, please contact us at support@ripehosts.com.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data. However, no method of transmission over the internet is 100% secure.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: support@ripehosts.com
Address: Ripe Hosts Ltd, 13 The Limes, Sunderland, SR2 7BP, United Kingdom